How Not to Celebrate Customer Service Appreciation Week

Midlife Crisis Crossover!

Anyone who’s in the same general field as my wife and I should be gearing up right about now for this year’s Customer Service Appreciation Week. I’m not sure if this annual internal salute to service representatives was invented by the same Hallmark scientists who created such business-based holidays as Boss’ Day or Secretaries Day, but since it benefits me each year, I refuse to be an ingrate.

The premise, for those of you in other fields with your own traditions of positive reinforcement: each year for five consecutive business days, customer service supervisors who can spell and pronounce “morale” treat their employees to a series of extra fun perks. Sometimes it’s free donuts for breakfast and/or a a catered lunch. Sometimes there are team-building exercises or one-on-one contests, with useful prizes at stake. For companies with relaxed dress codes, there can also be themed clothing days — e.g…

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